Restrictions at RRCs - FAQs

Reuse and recycling centres (RRCs) are open to residents. The restrictions are in place so that site operations can comply with essential social distancing measures, and to keep staff and visitors safe on site.

If you want to visit an RRC you must have a valid booking and comply with the conditions of entry.

The following Frequently Asked Questions are designed to help you understand the conditions of entry, and how to access an RRC while restrictions are in place.

1. Which RRCs are open and when?

Reuse and recycling centres are open seven days a week, 9am to 4pm. Gateway Road, in Waltham Forest, remains open until 6pm.

Access is restricted to ensure the safety of staff and visitors, and to allow us to comply with social distancing requirements. You must have a valid booking to visit any RRC.

Site restrictions may be subject to change. Please check nlwa.gov.uk before leaving home for the latest information.

RRCs will now accept a wide range of materials for recycling and disposal. However, you should check site specific information here before visiting an RRC. Plasterboard and rubble are now accepted in all north London recycling centres. 

2. Which RRCs are still closed?

All RRCs are now open. Please check the site page before visiting your local reuse and recycling centre.

In line with other non-essential shops, the Second Time Around reuse shop at King's Road Reuse and Recycling Centre will be closed from 5 November 2020.

3. Why weren’t RRCs opened as an essential business during the first lockdown?

Following the Prime Minister’s announcement of the Coronavirus “lockdown” on 23 March all sites across London and in the major cities of England closed immediately. Since then we have worked to identify safe ways for the sites to operate. All RRC sites were closed at the to ensure compliance with social distancing restrictions and to ensure we could continue to deliver an effective waste and recycling collection and disposal service in north London in case of high levels of staff sickness.

The Government has now updated its guidance. The sites are therefore operating a restricted service, in line with this guidance, to allow people to dispose of any household or garden waste items. Restrictions are in place to ensure social distancing guidelines can be adhered to and to make sure that residents at risk of harm are able to dispose of their waste safely.

4. Will RRCs remain open during the second lockdown starting on 4 November 2020?

Reuse and recycling centres remain open seven days a week, 9am to 4pm. Gateway Road, in Waltham Forest, remains open until 6pm.

Access is restricted to ensure the safety of staff and visitors, and to allow us to comply with social distancing requirements. You must have a valid booking to visit any RRC.

Site restrictions may be subject to change. Please check nlwa.gov.uk before leaving home for the latest information.

In line with other non-essential shops, the Second Time Around reuse shop at King's Road Reuse and Recycling Centre will be closed from 5 November 2020.

5. Why is access restricted?

Restrictions are in place to ensure social distancing guidelines can be adhered to and to make sure that residents can recycle or dispose of their items safely.

6. What are the conditions of entry?
  • a limited number of cars are allowed on site at one time
  • visitors will need a valid booking before they leave home, or entry will be refused
  • a phone booking system will be in place for those with no internet access
  • maximum of two people should leave the car on site
  • visitors should wear a face covering and keep 2m from other people when on site
  • site staff will not be available to help with unloading – please make sure you can carry your items by yourself or with one other person assisting
  • if you have a disability, please advise staff on arrival at site. You may be asked to show proof of disability. Staff will not be able to remove items from your car, but they will correctly dispose of your items once they have been unloaded
  • please treat staff with respect and follow staff instructions at all times
  • If you are experiencing issues to book online, now you can call London Energy Ltd: 07483077859 Monday to Friday between 8.30 and 4.30.
  • visit nlwa.gov.uk for information on individual sites before you leave home

Please note that to ensure appropriate social distancing and to manage traffic during pre-booked slots, the flow of traffic on the site may be different to usual. You will be directed by site staff.

7. How will the booking system work? Where do I book?

A valid booking is required to enter any reuse and recycling centre, even if you plan to visit on foot or by bicycle.

  • The link to make a booking is available here.
  • The booking system should also be accessible from your borough’s website on the waste and recycling pages.
  • The booking system provides entry during a specific time slot. This is to allow for delays on arrival at sites due to traffic congestion. You can arrive at any time during your booked slot. If you arrive at the beginning of the slot you are more likely to have to queue.
  • You can book up to 14 days in advance.
  • The slot is site specific. You must go to the site where you have a confirmed booking.
  • You will need to accept the site rules before making a booking.
  • Slots will be released two weeks in advance.
  • Bookings should be done online here. If you are experiencing issues or need help to make your booking, please call LondonEnergy Ltd: 07483077859 Monday to Friday between 8.30 and 4.30.

The booking system is currently seeing high volumes of traffic, which can cause the page to load slowly. You may have to refresh the page and wait for it to load before you can book.

8. The booking website isn't working on my device

Please note that you will need an up-to-date internet browser to access the booking site - the site will not function with Internet Explorer. Please copy the link (https://bit.ly/2yBAxIL) into another internet browser to access the site.

The booking system is currently seeing high volumes of traffic, which can cause the page to load slowly. You may have to refresh the page and wait for it to load before you can book 

9. What can I do if there are no slots available?

Please note only a limited number of cars are allowed to enter the site at any one time to allow social distancing. Your booking slot takes this into account but be aware you may be asked to queue for a period of time before being allowed on site.

If there are no slots for the time you want, you can try later in the day or the next day.

You cannot turn up and queue without a booking – if you do you will be turned away. This applies to residents travelling on foot or by bicycle (with the exception of Hornsey Street RRC, where there is a pedestrian drop-off point).

10. What type of waste will you accept?

RRCs will now accept a wide range of materials for recycling and disposal. However, you should check site specific information before visiting an RRC. Plasterboard and rubble is now accepted at all sites.

11. Will the waste I bring be recycled?

Items brought to reuse and recycling centres will be recycled as normal.

Residents should continue, wherever possible, to make the most of household recycling collections, bulky waste and hazardous waste collections offered by their local borough.

12. Can I access the site on foot?

Yes. Pedestrians and cyclists will be able to access reuse and recycling centres by booking a slot here. Only those with a valid booking will be able to enter the site. The normal drop off point will be available to pedestrians and cyclists at Hornsey Street RRC but residents won’t be able to enter the site on foot or with a bike. You do not need to book to drop items off at the drop off point. 

13. Can I bring a van/trailer/pick-up truck?

Van bookings are permitted. For visits in a van, please make a booking here at least 24 hours in advance of your visit. Proof of residency, such as a utility bill is required for van bookings

14. How many people can I bring with me?

You should bring as few people with you as possible. When you are on-site only a maximum of two people will be allowed to exit the car to dispose of your items. Site staff will not be able to help to enable them to comply with social distancing measures.

15. Will you offer help to older or disabled customers?

Unfortunately, due to the social distancing rules in place, site staff will not be able to help you with your waste. You will be able to bring someone with you to help you with the disposal of your waste. Or you can advise staff on arrival at site. Please note that you may be asked to show proof of disability. Staff will not be able to remove items from your car, but they will correctly dispose of your items once they have been unloaded.

Most of the seven north London borough councils are now offering household bulky waste collections.

16. How should I dispose of my waste if I can’t visit an RRC?

NLWA is encouraging residents to make the most of their household waste and recycling collections, and any bulky waste and hazardous waste collections offered by their local borough. Residents should also store other items safely at home, and try and reduce the amount of waste they produce. Information, advice and tips on wasting less are available on our Making the Most of Waste Services page.

Borough contact details are available here.

17. Do I need to bring personal identification?

You do not need to bring any personal identification but you must bring your booking confirmation or you will not be able to enter the site.

18. Will PPE or hand sanitiser be available for me to use?

Social distancing measures are in place but PPE and hand sanitiser will not be available for visitors. You should bring and wear your own face covering when on site. You may wish to wear your own gloves.

19. If the site is closed/there is a long queue can I leave items outside the site?

No. Leaving any items for reuse, disposal or recycling outside the site counts as fly-tipping and is illegal.

20. How do I make a comment or complaint about the service?

If you want to make a comment or complaint about the RRC service, please email post.nlwa@nlwa.gov.uk or complete an enquiry form

 

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