keyboard and mouse

Accessibility Statement

This accessibility statement applies to the North London Waste Authority website (www.nlwa.gov.uk).
We want as many people as possible to be able to use this website. This means you should be able to:

  • Change colours and contrast levels using browser functionality
  • Zoom in up to 400 per cent without the text spilling off the screen on most pages
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Interact with most of the website using a screen reader (including recent versions of TalkBack, JAWS, NVDA and VoiceOver)

We also try to make the website text as simple as possible to understand.
If you have a disability, AbilityNet has advice on making your device easier to use.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us at:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: post@nlwa.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The North London Waste Authority is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some interactive components are missing a visible focus indicator making it difficult for sighted keyboard users to navigate the page. This fails WCAG 2.1 success criterion 2.4.7 (Focus Visible)
  • Some content is lost when the page is zoomed to 400% and when text spacing is increased, so users with low vision may not be able to access this content. This fails WCAG 2.1 success criteria 1.4.10 (Reflow) and 1.4.12 (Text Spacing)
  • Custom components are not implemented in a way that conveys their name or role which makes them difficult for assistive technology users to interact with. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value)
  • Updates that occur within the page are not conveyed to screen readers. This fails WCAG 2.1 success criterion 4.1.3 (Status Messages)
  • An audio description or media alternative has not been provided for video content so this information will be unavailable to users unable to see the video. This fails WCAG 2.1 success criteria 1.2.3 and 1.2.5 (Audio Description or Media Alternative)

Images

  • Alternative text has not always been implemented correctly according to HTML specifications so this information is not always conveyed to screen reader users. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)

PDFs

  • Some PDFs are not tagged meaning they lack the required structure or semantics for assistive technology to convey to users (1.3.1 Information and Relationships, 4.1.2 Name, Role, Value)
  • Several links are not keyboard operable (2.1.1 Keyboard)
  • Focus order was not logical and was inconsistent with visual order of information (2.4.3 Focus Order)
  • It is not possible to reflow some documents as they have not been tagged (1.4.10 Reflow)
  • Text fell below the minimum contrast ratio required (1.4.3 Contrast Minimum Large Text)
  • Alternative text is missing for images conveying information (1.1.1 Non-Text Content)
  • An accessible name has not been provided for image and icon links in some PDFs (2.4.4 Link Purpose)
  • No title has been provided for some PDFs (2.4.2 Page Titled)
  • The document language has not been provided for some PDFs (3.1.1 Language of Page)


Content that's not within the scope of the applicable legislation

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. We do have plans to remove or replace some of the PDFs with more accessible content alternatives. 

Videos

Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. We are actively working to add captions to the most popular older videos.

Preparation of this accessibility statement

This statement was prepared on 30 September 2021.

This website was last tested on 29 September 2021 by Nomensa, who performed an expert evaluation of 15 pages against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were tested as well as key content and user journeys.

You can read the full report here.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.