If you would like to make a complaint please complete the enquiry form below and select 'complaint' from the 'type of enquiry' list. You can read our complaints policy on this link.
Please note that if your complaint relates to a reuse and recycling centre, it will be forwarded to LondonEnergy Ltd for them to respond. This is because they run the site on our behalf.
If your complaint is about the handling of an Environmental Information Request (EIR) or Freedom of Information (FoI) request, please use the enquiry form as above. You can also complain to the Information Commissioner's Office (ICO), telephone 0303 123 1113. However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance if you can.
Information requests and privacy
Please use the form below to make Freedom of Information (FoI) or Environmental Information Requests (EIR) to us. To find out more about how NLWA will manage your data and privacy when making an information request click on our data protection page. We also use a third party database to manage our information and media requests. You will receive an automated Privacy Statement from NLWA and be asked if you consent to your personal data being stored on this database when you first submit a request for information to us.
If you are a journalist and would like to submit a media enquiry please complete the enquiry form below and select 'media enquiry' from the 'type of enquiry' list. If you have an urgent media enquiry please call 07805 918425.